Questions Colorado homeowners ask.
The most common questions about Smith — pricing, emergency service, financing, licensing, and what we cover.
Does Smith offer 24/7 emergency service?
Yes. Smith provides 24/7 emergency service for plumbing, heating, AC, and electrical issues across Colorado Springs and the Front Range. Call (719) 408-3188 to reach dispatch any time.
How is pricing handled?
Fair and upfront. You see options before the work begins so you can pick the path that fits — and the price you see is what you pay. No surprise charges, no unauthorized add-ons.
What licenses does Smith hold?
Plumbing PC #0001623, Master Plumber MP #03001610, HVAC ID #20229, Electrical Contractor EC #0101558, and Master Electrician ME #3001423 — all current Colorado state licenses.
Does Smith offer financing?
Yes. Multiple payment options and financing are available for larger projects like repiping, water treatment systems, panel upgrades, and tankless water heater installs. See the Financing page for more.
How long has Smith been in business?
Since 1974. The company is family-owned and woman-owned. The legal name is Smith Plumbing, Heating, Cooling & Electrical, doing business as Smith Total Home and known to customers by the Smith Pink Trucks brand.
What areas does Smith serve?
Smith serves Colorado Springs and the entire Front Range — Pueblo, Fountain, Monument, Castle Rock, the Denver metro suburbs, Woodland Park, Peyton, Manitou Springs, and more. See the Service Areas page for the full list.
Does Smith offer maintenance plans?
Yes. The USA Club Membership covers priority service, scheduled annual system inspections, and member discounts. The Fault Before Failure® Monitoring program adds proactive system monitoring designed to catch emerging issues before they become breakdowns.
Can Smith handle commercial work?
Yes. Smith handles commercial plumbing, heating, AC, and electrical projects in addition to residential. See the Commercial Services page for more.
Does Smith offer same-day service?
For most non-emergency calls, yes. Schedule online or call (719) 408-3188 — most service requests are dispatched same-day or next-day, with emergency calls handled 24/7.
Is Smith insured?
Yes. Smith carries full liability and worker compensation insurance. Proof of insurance is available on request.
Does Smith offer warranties?
Yes. Every job is backed by a satisfaction guarantee. Specific equipment carries its own manufacturer warranty, which Smith helps you register and service.
Do I need to be home for service?
For most service calls, yes — a homeowner or authorized adult needs to be home so the technician can show you the diagnosis, explain the options, and confirm what work to do. Some routine maintenance can be done with prior arrangement.